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Built from the process Headquarters runs for cannabis operators every day.
The process runs from the day you deliver to the day the balance is resolved. Each stage has a checklist, a script you can copy, and a line telling you what to record before you move on.

They go unpaid because no one owns the follow-up, nobody confirmed the invoice was even received, and by the time anyone notices, the balance is sixty days old and the person who took delivery has moved on.
This playbook fixes that with one repeatable process. Work it in order, every week, and the results take care of themselves.
Free to download, free to keep, and free to circulate inside your own team.
Tick-box lists for each of the five stages, plus a setup checklist for before you start.
The delivery-day email, the 72-hour call, the promise confirmation, and the day 45 written notice.
What to do three days before due, on the due date, then at plus 3, 7, 14 and 21, and which channel to use.
The tests for whether an account goes on hold, and how to choose between keep shipping, payment first, and a full hold.
What to track, a thirty-minute agenda, and the eight-column tracker that beats AR software nobody keeps current.
Yours free. Built from the process Headquarters runs for cannabis operators every day.
What’s your name?